Employment Coach

Profile

Description

The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

The Employment Coach employs a variety of strategies, approaches and techniques to manage a member's health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Essential Role Functions and Responsibilities


Assistance to support each participant enrolled in the Workforce Development Program in planning for the future (e.g., education, training, financial counseling)
Assist with engaging the participant in and maintaining meaningful work (e.g., job support and retention coaching)
Seek to build access to a network of Community Based Organizations with expertise in providing these services
Will connect participant to resources across the community to address any unmet needs that present barriers to finding and retaining employment
Will connect participant with comprehensive career coaching services to identify their strengths and goals, hone the skills needed to succeed in the workplace, and match them to appropriate job openings
Identifying support services that address life challenges and unmet needs are key to securing and maintaining a job


WORKING FROM HOME - Temporary Due to COVID-19 emergency. Please note this permanent position allows you to work at home until further notice. This position will return to a physical office at a future date to be determined by leadership. See the Additional Information section below.

Required Qualifications


Bachelor's degree in human relations, social work, rehabilitation counseling or related field
2 or more years of experience in workforce development, human services, and/or counseling environments, such as a workforce development program, workforce staffing or a community rehabilitation agency providing services to individuals with disabilities and/or disadvantages
Background in Coaching and Development
Knowledge of Microsoft Office Word and Excel
Exceptional verbal/written communication and interpersonal skills
Ability to use a variety of electronic information applications/software programs
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits
Ability to travel within the Louisville, KY are and surrounding counties
Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Preferred Qualifications


Master's degree
Background working with Medicaid population
Prior experience working with job placements, on-the-job training, vocational training institutions and/or career support services
Previous experience in recruiting and/or employment coaching related experience (Full cycle recruiting or employment skills training in resume writing or interviewing skills)
Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
Knowledge of community health and social service agencies and additional community resources


Additional Information


Work Location (Address): This job is working from Home Temporarily due to COVID-19 emergency. This position will deploy to the following location at a future date: Waterside building 101 E Main St Louisville, KY 40202
Position is provisional working at home due to COVID-19 emergency. In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and well-being during the hiring process


As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive a correspondence inviting you to participate in a Modern Hire Text interview. In this interview, you review a set of interview questions over your phone and you will provide text responses to each question. You should anticipate this interview to take about 15 to 20 minutes. Your text message interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

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