Office and Community Manager

Profile

u003cpu003eu003cspan style=font-weight: 400;\u003eOver the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: u003c/spanu003eu003ca href=****style=font-weight: 400;\u003eSubscribedu003c/spanu003eu003c/emu003eu003c/au003eu003cspan style=font-weight: 400;\u003e.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eCompanies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eOur vision is simple: u003c/strongu003eu003cspan style=font-weight: 400;\u003ewe call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- u003c/spanu003eu003ca href=****style=font-weight: 400;\u003ea $1.5 Trillion opportunityu003c/spanu003eu003c/au003eu003cspan style=font-weight: 400;\u003e by 2025 according to UBS.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eOur mission:u003c/strongu003eu003cspan style=font-weight: 400;\u003e to power the world’s best companies to win in the Subscription Economy.u003c/spanu003eu003c/pu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003enu003cpu003eu003cstrongu003eTHE TEAMu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWorkplace Resources is a highly trusted team, responsible for providing an incredible experience for our ZEOs (what we call Zuora employees). We create and support offices that look good, initiatives that feel good, and programs that do good for Zuora and our community. As a lean team of creative and innovative workplace champions, we work closely to understand the needs of our ever evolving workforce so we can continue to drive collaboration, promote learning, and nurture our ZEO culture wherever people work. There’s no shortage of opportunities, energy, and drive with this team!u003c/spanu003eu003c/pu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003enu003cpu003eu003cstrongu003eTHE ROLEu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs an Office and Community Manager, you will be based in Atlanta, but along with another member of our team, you will help support our distributed workforce of ZEOs who live throughout North America. Your goal is to lead and support engaging and energizing activities both in person and virtually, while also making sure that teams have what they need to be successful. This is done by actively engaging with and supporting teams through Slack, email, and in person. We want you to be a resource for everyone at Zuora!u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWith over 100 people who live in the Atlanta area, it is important to have the person in this role live in our second largest US metro to check in on the Atlanta office on a weekly basis and host local events, however, you are also essential to the operation of friendly, organized, and well-run Zuora offices currently located in Boston, New York, and our newest office in Costa Rica. You will perform a wide variety of tasks to ensure the offices remain running smoothly, are stocked appropriately, and our teams and guests have everything they need when visiting an office.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003enu003cpu003eu003cstrongu003eIN THIS ROLE, YOU’LL GET TOu003c/strongu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eSupport employees and visitorsu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eListen to the needs of our ZEOs both through formal meetings and informal conversationsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eReport on in-office employee attendance across our global officesu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAssist with employees needs in the officeu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePlay a key role in onboarding and offboarding employeesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eManage incoming requests and questions using a ticketing systemu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eFacilitate office access and badging for employees and guestsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eSupport guests or employees traveling to an office they are not familiar with - provide directions and needed information, add them to the building guest list, and ensure they have everything they needu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eEnhance the energy and connection of employeesu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eHelp organize and/or support office events, both virtually and in-personu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDevelop new and impactful engagement projects and programs to enhance the experience of our ZEOsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eWork collaboratively within the rest of the Workplace Resources team u003c/spanu003eu003cspan style=font-weight: 400;\u003eand with cross-functional groups to lead and run various programsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProvide important information and create excitement and connection through Slacku0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDraft and distribute clear communication to all levels of managementu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eMaintain a safe, clean, and organized officeu003c/strongu003eu003c/pu003enu003culu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eTake pride in the appearance of the office and make it friendly for our employees and guestsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eMaintain adequately stocked kitchens and office supplies, restock paper and copy machine products, and general upkeep of office equipmentu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eManage weekly snack ordering and budgeting with our vendorsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eOrder meals for the office when requiredu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eEnsure safety measures are in placeu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eEnsure conference rooms are clean, functional and presentableu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eManage shipping and receiving for the officeu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAssist with facility improvement projects including furniture modifications, setups, and movesu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCommunicate with building management for any facilities needsu003c/spanu003eu003c/liu003enu003c/ulu003enu003c/ulu003enu003culu003enu003cliu003eu003cspan style=font-weight: 400;\u003eRespond to building emergenciesu0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eManage services with various vendorsu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003enu003cpu003eu003cstrongu003eWHO WE’RE LOOKING FORu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eInterpersonal skills, supported by excellent written and oral communications skillsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDemonstrated ability to interact effectively with a wide variety of people u003c/spanu003eu003cspan style=font-weight: 400;\u003eand levels of managementu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eA positive, can do attitude with a willingness to try new thingsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProven ability to be resourceful in solving problems without much supervisionu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eMust be customer service orientedu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to work independently and to define and solve problems, set priorities, and propose solutions effectiu003c/spanu003eu003cspan style=font-weight: 400;\u003evely with minimal direction or guidanceu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExtremely proactive with a strong willingness to get involved in discussions and projectsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCan think creatively and out of the boxu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience managing complex projects from start to finishu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDemonstrated ability to work and multi-task effectively in a fast-paced, dynamic office environmentu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAble to prioritize workload and work under pressure with a high level of proficiency and initiativeu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eKnowledge of G Suite Apps and Slacku003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to learn new software programs; familiarity with Zoom (or other VC systems) preferredu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eWillingness to learn, be flexible, and play an essential role in an exciting and growing companyu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to lift 15 - 20 poundsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBachelor’s degree preferred; high school diploma or GED requiredu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eThree years of related experienceu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003enu003cpu003eu003cstrongu003eBENEFITS*u003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCompetitive compensation, company equity, and retirement programsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eMedical, dental and vision insuranceu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePaid holidays and “wellness” days and company wide winter breaku003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eGenerous, flexible time offu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003e6 months fully paid parental leaveu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eLearning u0026amp; Development stipendu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eOpportunities to volunteer and give back, including charitable donation matchu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eFree resources and support for your mental wellbeingu0026nbsp;u0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cemu003eu003cspan style=font-weight: 400;\u003e*Specific benefits offerings may vary by countryu0026nbsp;u003c/spanu003eu003c/emu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eAbout Zuorau0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThrough our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003e“ZEO” Cultureu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAt Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eTo learn more visit u003c/spanu003eu003ca href=****style=font-weight: 400;\u003ewww.zuora.comu003c/spanu003eu003c/au003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eZuora is proud to be an Equal Employment Opportunity Employer.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u003c/spanu003eu003c/pu003e}

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